Things to Know Before You Travel

Before You Go

Check your itinerary as soon as we book your trip to confirm all legal names are spelled correctly, travel dates and destination are as planned.

These are your official electronic documents. Please take them with you plus your passport.

Using your Airlines record locator that is printed on your documents or your invoice, check in on the airline website 24 hours ahead of your departure time and check your seat assignments, pay for your checked luggage and print your boarding passes

Please arrive at the airport at least 2 ½ hours prior to departure. Travel insurance does not cover you if you miss your flight.

Most flights do not serve food so eat and prepare accordingly.

Confirm your frequent flyer number has been applied to your airline reservation.

Please bring your Visa or Master Card for purchasing tours and shopping. Do not bring your Discover card or traveler checks. Notify your credit card company where you will be traveling to and obtain any special information for ATM Machines.

Bring singles for tipping. US Dollars are widely accepted in Mexico but nothing larger than a 20 Dollar bill.

Please bring over the counter medicine with you for various circumstances along with sunscreen and insect spray.

Carry your prescription medication with you in your carry-on.

Do not put cash, important documents, expensive jewelry etc in your luggage.

Bring a swimming suit, toothbrush etc with you in your carry-on in case you and your luggage are separated from each other for any length of time.

Name and contact information should be on your luggage tag and inside the suitcase as well. Make your luggage look different.

Beware of timeshare sales.  They may offer you a free tour for just an hour of your time,  BUT  it won’t be just an hour of your time.


Arriving at your Destination

You may be required to fill out paperwork during your flight. When traveling to Mexico be sure to keep part two of your tourist card safely with your documents. It must be returned to the authorities upon departure.

When arriving at your destination, you will be greeted by people offering you transportation, tours, timeshares, or just help with your luggage. Please decline and continue on until you meet your tour operator representative who will have your scheduled transportation waiting for you.

When checking in at the resort, be sure to confirm they are giving you the room you booked and the bed size you requested.

When taking a taxi, agree on a price before leaving.

If the resort requires you to wear a wristband, have it fit loosely so it doesn’t mess up your tan and round the edges so it doesn’t scratch you or someone else.

Please do not leave your valuables unattended even in your room. Please use your in-room safe for passports, birth certificates, documents, jewelry, and cash.

Reservations may need to be made for the specialty restaurants for dinner.

Dinner dress code for men are slacks, collared shirt, and enclosed shoes. Dress code for women are sundresses, dresses or slacks. No jeans.

Do not drink the water. Always drink bottled water even when brushing your teeth. The ice and fresh vegetable should be fine. The water in the resort kitchens is purified.

If you don’t see the brand of liquor at the bar you would like, ask for it.

Be sure to put your “DO NOT DISTURB” tag on your door before going to sleep or you may receive a wake-up knock on the door very early.

Tours can be arranged in the lobby of the hotel.

Use the same personal safety precautions and common sense on your vacation as you would at home.

It is expensive to call the United States from Mexico. The hotel will charge you for using the phone in the room for your long distance calls. Phone cards can be purchased or make arrangements with your cell phone company.

Red or black flags on the beach mean a strong undertow. Be careful.

If you should have a complaint, please notify the front desk, the hotel manager and then the tour company representative. Fix the problem while you are there. We can’t fix the problem once the vacation is over.


Preparing for return home

Prior to the day of departure, confirm with your tour company the time they will pick you up in the lobby for your transportation back to the airport.

Hotel check-out is almost always at noon. Ask the front desk if they have a day room for you to use or if they can store your luggage until your departure.

Be sure not to leave anything in the safe or drawers!


Please Consider

Travel involves lifestyle and conditions that can be very different from our own. You must be flexible enough to accept and adapt to unusual situations, local inadequacies, unpredictable events and acts of nature. With the best intentions and organization, things can still go wrong and inconveniences can happen.

Respect local cultures. Know the local customs and remain sensitive to them.

Minimize your impact on the environment and practice NO TRACE. Take only pictures and leave only footsteps.


Have fun!